Sales Associate (Full-Time)

Location: Bay View Home Hardware, 475 Bridge St E, Belleville, ON

Hours: Approximately 32–40 hours per week

Schedule: Must be available during all store hours, including weekends (non-negotiable)

Pay: $18.00 - $20.00 per hour, based on experience

Job Summary

We’re seeking an experienced Sales Associate to join our hardware retail team. This role is ideal for someone with a strong customer service background who can confidently qualify customer needs, recommend solutions, and suggest related or value-added products. You’ll play a key role in supporting both customers and day-to-day store operations in a hands-on, team-oriented environment.

This is a full-time position, scheduled approximately 32–40 hours per week, with shifts during regular operating hours.

Key Responsibilities

Deliver knowledgeable, friendly, and efficient customer service
Qualify customer needs using open-ended questions and active listening
Recommend products and suggest related or value-added items to complete customer projects
Assist customers in locating, comparing, and selecting merchandise in store, online, and by phone
Process transactions accurately using a retail POS system
Handle special orders and follow up on non-stock or out-of-stock items
Assist with loading and transporting large or heavy items
Support merchandising, pricing updates, displays, and promotional signage
Receive, unload, and stock incoming merchandise
Maintain a clean, organized, and safe sales floor and stockroom
Participate in cycle counts and annual inventory
Follow all safety procedures, loss prevention policies, and store standards
Support additional departments and complete other duties as assigned by Manager

Required Qualifications

Availability to work weekends (non-negotiable) and all regular store hours: Mon–Fri: 8:30 a.m. – 6:00 p.m, Saturday: 9:00 a.m. – 5:00 p.m, and Sunday: 10:00 a.m. – 4:00 p.m.
Experience in a customer service or sales role using a retail POS system
Prior retail experience
Strong communication skills and customer-first mindset
Ability to lift up to 50 lbs
Ability to stand for extended periods while wearing steel-toed footwear
High School diploma or equivalent
Reliable transportation and dependable attendance, with the ability to commute to our Belleville, ON location

Preferred Qualifications

Experience in a hardware, building supply, or home improvement environment
Product knowledge in plumbing, electrical, tools, and/or paint
Previous fork truck certification and experience
Experience suggesting add-on or complementary products
Comfort assisting customers with project-based purchasing

Why You’ll Love Working Here

Benefits offered after 6 months, including vision, dental, extended health care, and life insurance
Unbeatable employee store discount on products you’ll actually use
A tight-knit, community-focused workplace where your experience is valued
Opportunities to expand your product knowledge and grow within the company

Reporting Relationship

Reports to the Store Manager.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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Hardware Sales Associate