The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions on house accounts using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of department, loss prevention, merchandising, restocking, and staying current with trends in the industry.

DUTIES / RESPONSIBILITIES:

Assist customers in locating merchandising in store, online at homehardware.com, or processing special orders or customer request orders.
Be present on the sales floor five (5) minutes prior to your shift and utilize the six-foot (6’) rule to greet all customers.
If a customer requires help in adjoining departments, walk with the customer to the area, use open end questions to determine their needs, and hand off to another associate if necessary.
Ensure customers are greeted within 30 seconds of entering the store or your department.
Communicate product knowledge to the customer as appropriate.
Assist customers in locating and comparing merchandise.
Assist customers with finding all items needed to complete their project.
Process special orders for non-stock or out-of- stock items.
Cut blinds to customer specification
Record customer requests for product and follow-up when product arrives at the store.
Assist customers with carrying out large or heavy items.
Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
Advise the designated manager of shortages, damaged goods, back orders etc.
Change prices on merchandise, bins, displays, etc. as necessary.
Build special displays and signage for sales, promotions, and other special events.
Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
Help unload incoming trucks.
Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
Keep stock in the storage area neat, clean, and orderly.
Participate in regular cycle counting and assist in taking annual inventory counts.
Reorder merchandise according to stores’ buying procedures.
Attend store meetings, training sessions, etc. as required.
Work on special projects and assignments assigned by management.
Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management.

QUALIFICATIONS:

High School Diploma or equivalent
Flooring Sales or trade experience
Solid communication and interpersonal skills with the ability to interact positively and constructively with customers, suppliers and coworkers, ability to deescalate difficult situations
Work well under pressure
Good mathematical skills.
Prior retail experience is beneficial.
Creative abilities for making attractive in-store displays, organized
Willingness to continually develop professional skills and knowledge base.
Ability to work co-operatively in a team atmosphere
Confident, high energy, self-motivated and a true team player

PHYSICAL REQUIREMENTS:

Ability to stand for an extended period (full shift).
Carry out products (50lbs or less) when time and capabilities allow.

AVAILIBILITY:

Ability to work a flexible schedule including weekends, evenings, and holidays.

Home Hardware | Building Materials Careers

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Flooring Sales Associate