Camrose AB
$65,000 - $90,000
Company Description
Hauser Home Hardware Building Centre is a trusted supplier of building materials located in Camrose, Alberta, Canada. The company is known for its dedication to serving the community with high-quality building products and exceptional customer service. Hauser Home Hardware caters to a variety of customer needs, from small residential projects to larger commercial developments. With a commitment to excellence, the company aims to support clients throughout their construction and renovation journeys.
Overview
This role is responsible for managing residential and light-commercial construction projects from the initial quote request through material ordering and ongoing customer support. The position blends technical estimating, customer service, project coordination, and sales support to ensure a seamless experience for homeowners, builders, and contractors.
The ideal candidate is highly organized, detail-focused, and comfortable owning the full estimating and ordering process while building strong relationships with customers and internal teams.
Key Responsibilities
Estimating & Project Coordination
- Receive and review quote requests from homeowners, contractors and builders
- Complete full takeoffs, accurately quantifying materials and labor for each project
- Prepare detailed, competitive estimates using industry-standard software and in-store tools
- Place and schedule material orders in alignment with project timelines and site requirements
- Monitor project progress and proactively follow up with customers to ensure satisfaction and identify additional opportunities
Customer Experience & Sales Support
- Deliver consistent, high-quality service across in-person. phone, and email interactions
- "Own" the customer experience from the first conversation through project completion
- Conduct consultations to understand project needs and recommend appropriate products and services
- Build and maintain strong relationships with contractors, builders, and retail customers
- Support sales growth by identifying cross-sell opportunities across multiple product categories
Internal Collaboration
- Work closely with internal departments to ensure accurate and timely fulfillment to project orders
- Follow internal policies, safety standards, and asset-protection procedures
- Participate in team initiatives and contribute to operational efficiency and continuous improvement
Operational & Technical Excellence
- Maintain up-to-date knowledge of building materials, construction trends, and applicable building code requirements
- Help execute in-store merchandising and promotional activities tied to project materials and services
- Manage pricing, margins, and expenses to support budget targets
- Resolve customer concerns quickly and professionally
Qualifications
- 5+ years of experience in home building, construction supply, or a related building-materials environment; prior sales experience is an asset
- Strong ability to read and interpret construction documents, plans, and drawings
- Proficiency in quantity takeoffs and building-materials estimating
- Excellent communication skills and a customer-first mindset
- Highly organized, able to manage multiple deadlines, and comfortable working independently
- Strong attention to detail with accuracy as a core value
- Valid driver's license; ability to perform routine physical tasks related to construction material handling
- Flexible availability, including some evenings or weekends when required
What's in it for you
- Competitive compensation and benefits program
- Employer-matched pension plan
- Opportunities for ongoing learning, professional development, and career growth
- A supportive, team-oriented environment focused on service excellence, innovation and continuous improvement