Role Overview

We’re looking for a CS Enablement Engineer to accelerate customer value realization through technical trial enablement and post-sale activation. In this role, you’ll be the technical engine behind customer time-to-value (TTV), partnering closely with Account Executives (AEs), Customer Success Managers (CSMs) and Product to drive adoption, retention, and expansion.

You’ll own the technical path from first trial experience → initial activation → repeatable value outcomes. This is a highly cross-functional position at the intersection of customer success, solutions engineering, and product enablement.

What You'll Do

Lead technical enablement for trials and evaluations.
Work with Sales/AEs to scope trials, define success criteria, support setup and troubleshooting, and ensure customers see value quickly. Capture insights to refine future trial motions.
Scope and document solutions for active accounts.
Partner with Sales and CS to design integrations, workflows, and configurations, flag risks early, and produce clear solution plans that support delivery and account growth.
Own post-sale activation and configuration.
Drive technical onboarding after close, ensure alignment to promised outcomes, unblock issues fast, and contribute to automation that scales activation for smaller customers.
Build and scale time-to-value playbooks and assets.
Create repeatable activation/adoption playbooks plus technical guides, templates, and internal enablement materials to support higher volume without losing quality.
Define and track time-to-value metrics with Product.
Help set leading indicators of adoption, instrument and report on TTV across trial and post-sale, and feed structured customer learnings back into Product.

What You Bring

Technical customer-facing experience in Customer Success Engineering, Solutions Engineering, Implementation, or similar roles.
Strong ability to translate business problems into technical solutions and guide customers to outcomes.
Project management and implementation experience, including scoping, planning, and executing activation or rollout work.
Confident in running discovery, handling objections, and working through ambiguous customer needs.
Comfortable working cross-functionally with Sales, CS, and Product.
Excellent written and verbal communication: you can simplify technical concepts for varied audiences.
Ability to thrive in fast-moving environments, juggling multiple accounts and priorities.

Bonus / Preferred Qualifications

Experience in construction technology or adjacent physical-world industries (AEC, field operations, asset management, etc.).
Familiarity with integration patterns (APIs, webhooks, SSO, data imports), even if not personally coding daily.
Background in building internal enablement programs or operational playbooks.

Traits We Value

Outcome-obsessed: you care about what customers actually achieve, not just what gets configured.
Builder mindset: you naturally systematize what you learn into repeatable playbooks.
Technically curious: you dig into product depth and edge cases without needing heavy direction.
Collaborative: you bring others along, aligning Sales/CS/Product around shared success metrics.
Pragmatic problem solver: you move fast, unblock quickly, and know how to establish progress over perfection.

Due to the high volume of applications we receive, we are only able to contact candidates who are selected for the interview process. Thank you for considering a career with us.

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CS Enablement Engineer