Fuzion Flooring – Sales Support Rep & Logistics Administrator
Reporting to – Customer Service Manager
Fuzion Flooring is a North American distributor of luxury flooring. At Fuzion, we thrive on contagious enthusiasm and a shared purpose. Our team is encouraged to take initiative, lead with confidence, and make decisions in a supportive environment. We take pride in surpassing expectations, learning every day and delivering high-quality work. Together, we collaborate with like-minded people and pursue bold ideas that elevate the flooring experience
The Sales Support Rep (SST) / Logistics Admin role is an essential member of Fuzion’s Sales Support Team, based in Delta, BC. The primary responsibilities include supporting day-to-day order processing, customer service, and warehouse logistics activities. This role acts as a key link between customers, the sales team, supply chain, and the warehouse to ensure accurate order entry, timely shipment coordination, and a smooth flow of information. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment with shifting priorities.
Key Responsibilities
Order Desk & Customer Service
- Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support.
- Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
- Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
- Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies.
- Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
- Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed
Logistics & Shipping Coordination
- Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
- Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams.
- Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
- Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
- Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
- Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely exchange of information.
- Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
- Perform other general duties as required.
Knowledge & Skills Required
- 1-3 years of Customer Service Support / Office Administration / Logistics experience
- Excellent time management and organizational skills
- Strong interpersonal & communication skills
- Able to quickly pivot in high paced environments with strong attention to detail
- SAP Business One / ERP systems experience is an asset
- CRM Experience is an asset
- Bilingual in French/English is an asset
Why you’ll love working at Fuzion!
- We’ve built a collaborative, respectful culture rooted in teamwork, accountability, and continuous improvement… where your ideas and contributions truly matter!
- Competitive total rewards package including health & dental benefits, long-term disability coverage, RRSP matching, and employee recognition and rewards programs.
- Ongoing learning and growth through our Education Assistance and Employee Development programs.
- Proudly Certified™ as a Great Place to Work® for two consecutive years – a reflection of the positive, inclusive environment our employees help create every day.
Hiring Range:
$50,000.00-$60,000.00
This is a vacant position for which both internal and external candidates are being considered.
Fuzion Flooring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and will consider applications from all qualified candidates.
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