We are looking for a Full-Time Order Desk Team Lead to work with our Sherwood Park Alberta team. This role will involve leadership, account management, and a high level of personal and team accountability.
Who are we? We are Metal Roofing and Siding Experts. Our mission is to provide the greatest customer service possible, with the greatest product possible. We will be different than others, more helpful than the rest. We are inspired people on a mission to manufacture and distribute top-quality metal roofing & siding products, while providing expert advice.
Why Join us?
· Competitive compensation
· Excellent Benefits Split (75% employer covered)
· Great growth opportunities
· Welcoming and Supportive team culture
Duties Include:
· Leadership of the order desk team
· Processing customer purchase orders into work orders
· Converting work orders into order confirmations for review and issuance in Profit Master
· Sending order confirmations and packing slips for all orders to appropriate plants for manufacturing
· Reviewing order desk team member’s work for errors and omissions
· Communicating with customers in a pleasant and timely manner regarding orders as required
· Troubleshoot order processing issues
· Additional duties as required
Desired Qualifications:
· High Attention to Detail
· Ideally 3-5 years of administrative office work; order entry experience preferred
· Excellent written and verbal communication skills
· Excellent customer service and care
· Advanced computer skills including MS Word, Excel and Outlook
· Profit master database knowledge considered an asset but not required
· Manufacturing or building supply experience an asset
