Position Type
Full-Time/Regular
Job Description
- Operate within the guidelines and requirements of the Company Credit Policy under the direction of the Corporate Credit Manager.
- Process credit applications and setup job accounts.
- Works with customers to resolve discrepancies and disputes in a timely manner
- Process sales tax resale and exempt forms and maintain in appropriate files.
- Issue sales tax credits.
- Work with management to improve cash flow, credit quality, and increase sales volume.
- Provide lien waivers and process lien paperwork as needed.
- Maintain all appropriate documentation in the customer credit file.
- Works within an assigned customer account base and maintains the primary relationship with the Accounts Payable department for each customer
- Placing and receiving phone calls with assigned customers
- Perform follow-up work on past due invoices and provide customers with the documentation required to ensure timely payment
- Motivate customers to pay past due balances by building customer relationships
- Assessing delinquent accounts and escalating to management accordingly
- Provide quality customer service both internally and externally
- Any other duties related to Accounts Receivable, Credit and Collections that may be assigned.
Required Skills
- Exhibit strong analytical, technical, and research skills with attention to detail.
- Effective time management and prioritization of tasks is required.
- Ability to resolve conflict with negotiation skills and build good customer relationships.
- Ability to prioritize high volume workload while working independently.
- Timely interpersonal communication with management & co-workers.
- Excellent communication skills (written and verbal). Customer Service focused.
- Interpersonal skills and the ability to work well with customers and staff.
- 10 key calculator and key entry (computer/typing) by touch.
- Goal oriented.
Required Experience
- High School Diploma Required
- Minimum 2+ years of experience in commercial collections.
- Proficient with computer applications (i.e.; Word, Excel, Outlook – Int. level preferred)
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