The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions on house accounts using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of department, loss prevention, merchandising, restocking, and staying current with trends in the industry.
DUTIES / RESPONSIBILITIES:
- Assist customers in locating merchandising in store, online at homehardware.com, or processing special orders or customer request orders.
- Be present on the sales floor five (5) minutes prior to your shift and utilize the six-foot (6’) rule to greet all customers.
- If a customer requires help in adjoining departments, walk with the customer to the area, use open end questions to determine their needs, and hand off to another associate if necessary.
- Ensure customers are greeted within 30 seconds of entering the store or your department.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out-of- stock items.
- Cut blinds to customer specification
- Record customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out large or heavy items.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back orders etc.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions, and other special events.
- Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in the storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in taking annual inventory counts.
- Reorder merchandise according to stores’ buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects and assignments assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management.
QUALIFICATIONS:
- High School Diploma or equivalent
- Flooring Sales or trade experience
- Solid communication and interpersonal skills with the ability to interact positively and constructively with customers, suppliers and coworkers, ability to deescalate difficult situations
- Work well under pressure
- Good mathematical skills.
- Prior retail experience is beneficial.
- Creative abilities for making attractive in-store displays, organized
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere
- Confident, high energy, self-motivated and a true team player
PHYSICAL REQUIREMENTS:
- Ability to stand for an extended period (full shift).
- Carry out products (50lbs or less) when time and capabilities allow.
AVAILIBILITY:
- Ability to work a flexible schedule including weekends, evenings, and holidays.